workplace violence

Five Sources of Workplace Violence and How To Prepare For Its Prevention and Response

by
Five Sources of Workplace Violence and How To Prepare For It

Workplace violence is an inevitable security risk which your organization should get ready to deal with. Having emergency preparedness plan in place will provide formidable leverage for your business risk and resilience team. Workplace violence is any act of verbal, physical or emotional assault and harassment carried out against a victim within the confines of a workplace. It may include abuse and shout, hitting, beating, or attack, bullying and intimidation, and sexual harassment. Here are five key questions to get your team started for this security threat. Does your organization believe workplace violence poses a security risk to be taken seriously? Does your organization have response plan in place for workplace violence? How confident is your organization in dealing with workplace violence? What kind of workplace violence have been identified to be common to your industry? What kind of workplace violence has your organization experienced in the past five years? Providing answers to above questions should not be done loosely. It requires thoughtful insight which must consider size, assets, industry, complexity, experience, capabilities and resilience of the organization. Note also, factors that could possibly motivate persons to lunch acts of violence in workplace vary; however, it may include frustration, revenge, crime, rejection, and mental instability. Here is highlight and description of five sources of workplace violence to prepare for: Criminal intent: violence of this nature oftentimes originates from an external criminal who aims to obtain by force from a target inside the workplace. This may result to injury or fatality, and damage to assets. Customer based: is when a customer aggressively acts or reacts to a situation connected to the business transaction in the workplace. Such aggression may target a worker, a fellow customer or others. For instance, when a customer assaults an employee because their expectations are not met. Worker based: violence occurs when employee attacks, assault or harasses a customer, a fellow employee, the employer or others in the workplace. For example, a worker punches a fellow worker who has offended him/her beyond breaking point or attacks a superior who has refused to recommend a promotion or pay rise. Domestic based: occurs when a relative of a worker, employer, customer or others traces them to a workplace and carries attack. For instance, a jilted or rejected lover who visits and attacks a partner in the workplace.   Ideological based: violence is a situation where an adherent of a particular belief or faith lunches attack in workplace perceived to provide or promote a service that offends such faith. For instance, a religious fanatic who carries out assault on workers or customers in a brothel and disrupt its business activities. How to prepare for inevitable workplace violence: Prepare with PPT – activate emergency response plan through people, process and technology. This requires having in place a capable security team who can follow a process backed by technology to deter, detect and promptly respond to acts of violence in the organization. Build strong security culture – strong security culture demands strong tone from the top. When an organization does not tolerate permissive behavior, it will send message that support strong security culture. In such organization, policies and standards are enforced regardless of whether an act is considered a serious one or not. Enforce background check – background check gives insight to past behaviors and profile of a candidate. It also, provides a red flag of what such person can do if granted access to join organization. For instance, someone who has history of rape in the pass will likely attempt sexual harassment in a workplace. Provide workplace violence awareness – training employees to recognize signs and safety risks associated with workplace violence and encourage them to speak up against it is a good prevention method. For example, Human Resources unit should have a dedicated channel for people to freely and fearlessly report acts of violence. Have onsite security visibility – having security personnel physically seen in a business premises promotes sense of safety, deters some would-be attackers from attempting to attack and generally promotes peace and security. Promote data driven security operation – when a security team is being guided by a verifiable data; trends and patterns can be used for planning, execution and insightful delivery.  Data driven security operation can show connection between violence and a particular season e.g. weekend, evening, end of month, festive period, etc. Integrate CCTV surveillance to security visibility – CCTV camera have strong deterrent effect on occupants of its space. The system serves to caution people to be law abiding or make attempt and get caught. Encourage open communication – “see something, say something” is a safety and security slogan that must be encouraged amongst workforce. Sometimes a victim of covert workplace violence may not have the courage to speak up, especially if the avenue for such communication is not explicitly provided. Train your team for threat identification – employees and others in the workplace should be trained to easily recognize threats of workplace violence and report same without fear or inhibition. Deploy weapon detection technology – deploying weapon detection devices at company’s main access points will prevent entrance of lite weapons into the premises. With this in place, the risks of lethal attacks will be very low. Workplace violence can originate from five main sources. However, it preventable through application of some security measures outline above. ALSO READ 10 Ways To Prevent Workplace Violence

Five Sources of Workplace Violence and How To Prepare For Its Prevention and Response

by
Five Sources of Workplace Violence and How To Prepare For It

Workplace violence is an inevitable security risk which your organization should get ready to deal with. Having emergency preparedness plan in place will provide formidable leverage for your business risk and resilience team. Workplace violence is any act of verbal, physical or emotional assault and harassment carried out against a victim within the confines of a workplace. It may include abuse and shout, hitting, beating, or attack, bullying and intimidation, and sexual harassment. Here are five key questions to get your team started for this security threat. Does your organization believe workplace violence poses a security risk to be taken seriously? Does your organization have response plan in place for workplace violence? How confident is your organization in dealing with workplace violence? What kind of workplace violence have been identified to be common to your industry? What kind of workplace violence has your organization experienced in the past five years? Providing answers to above questions should not be done loosely. It requires thoughtful insight which must consider size, assets, industry, complexity, experience, capabilities and resilience of the organization. Note also, factors that could possibly motivate persons to lunch acts of violence in workplace vary; however, it may include frustration, revenge, crime, rejection, and mental instability. Here is highlight and description of five sources of workplace violence to prepare for: Criminal intent: violence of this nature oftentimes originates from an external criminal who aims to obtain by force from a target inside the workplace. This may result to injury or fatality, and damage to assets. Customer based: is when a customer aggressively acts or reacts to a situation connected to the business transaction in the workplace. Such aggression may target a worker, a fellow customer or others. For instance, when a customer assaults an employee because their expectations are not met. Worker based: violence occurs when employee attacks, assault or harasses a customer, a fellow employee, the employer or others in the workplace. For example, a worker punches a fellow worker who has offended him/her beyond breaking point or attacks a superior who has refused to recommend a promotion or pay rise. Domestic based: occurs when a relative of a worker, employer, customer or others traces them to a workplace and carries attack. For instance, a jilted or rejected lover who visits and attacks a partner in the workplace.   Ideological based: violence is a situation where an adherent of a particular belief or faith lunches attack in workplace perceived to provide or promote a service that offends such faith. For instance, a religious fanatic who carries out assault on workers or customers in a brothel and disrupt its business activities. How to prepare for inevitable workplace violence: Prepare with PPT – activate emergency response plan through people, process and technology. This requires having in place a capable security team who can follow a process backed by technology to deter, detect and promptly respond to acts of violence in the organization. Build strong security culture – strong security culture demands strong tone from the top. When an organization does not tolerate permissive behavior, it will send message that support strong security culture. In such organization, policies and standards are enforced regardless of whether an act is considered a serious one or not. Enforce background check – background check gives insight to past behaviors and profile of a candidate. It also, provides a red flag of what such person can do if granted access to join organization. For instance, someone who has history of rape in the pass will likely attempt sexual harassment in a workplace. Provide workplace violence awareness – training employees to recognize signs and safety risks associated with workplace violence and encourage them to speak up against it is a good prevention method. For example, Human Resources unit should have a dedicated channel for people to freely and fearlessly report acts of violence. Have onsite security visibility – having security personnel physically seen in a business premises promotes sense of safety, deters some would-be attackers from attempting to attack and generally promotes peace and security. Promote data driven security operation – when a security team is being guided by a verifiable data; trends and patterns can be used for planning, execution and insightful delivery.  Data driven security operation can show connection between violence and a particular season e.g. weekend, evening, end of month, festive period, etc. Integrate CCTV surveillance to security visibility – CCTV camera have strong deterrent effect on occupants of its space. The system serves to caution people to be law abiding or make attempt and get caught. Encourage open communication – “see something, say something” is a safety and security slogan that must be encouraged amongst workforce. Sometimes a victim of covert workplace violence may not have the courage to speak up, especially if the avenue for such communication is not explicitly provided. Train your team for threat identification – employees and others in the workplace should be trained to easily recognize threats of workplace violence and report same without fear or inhibition. Deploy weapon detection technology – deploying weapon detection devices at company’s main access points will prevent entrance of lite weapons into the premises. With this in place, the risks of lethal attacks will be very low. Workplace violence can originate from five main sources. However, it preventable through application of some security measures outline above. ALSO READ 10 Ways To Prevent Workplace Violence

10 Ways To Prevent Workplace Violence

by
10 ways to prevent workplace violence in your organization (1)

Workplace violence is a potential safety and security risk that must command committed attention from every organization. Any credible act of bully, harassment, aggression, intimidation, assault, and attack carried out within the confines of a business place can pass this test. Workplace varies in nature and culture; so, does the threats of violence. Some business places may be prone to this threat than some others. For instance, the threat of workplace violence will be high in health and medical facility, hospitality and night club, production or manufacturing organizations. Same phenomenon may score low in corporate settings like financial offices, ports, county/government offices and other corporate arena. However, regardless of environment, threat of  violence against persons holds water across board. Occupational safety which resonates closely with workplace violence was recently prioritized by the state of California in US through passing into law of SB 553 which now makes it mandatory for employers to have in place “an effective workplace violence prevention plan”. Hence, it becomes unlawful and illegal for an organization in California not to have in place a comprehensive and effective prevention plan for potential attacks in business settings. This move underscores the significance of putting the safety of world’s first assets (human resources) first and other resources next. Organizations have obligation to ensure safety of all persons at their work premises, regardless of the purpose of visit. To activate processes and communication towards fulfilling this obligation is the way to go for any business who truly prioritize occupational safety. Workplace violence is a very complex security threat, because it targets human resources which are key drivers to business success. David Burke’s act of extreme aggression on flight 1771 of Pacific Southwest Airlines in December 7, 1987 which led to the plane crash and the death of forty-three persons onboard is a classic example of a determined attacker in act of workplace violence.  Here are five common types of workplace violence: Crime based: this occurs in active crime scene where the victim is not a primary target, however, got caught up in the web. Customer based: this is where a customer transfers aggression of frustration against a worker, a fellow customer or some others. Worker based: this occurs when a disgruntled or unstable worker goes berserk. The act may be against an employer, a fellow workers, or others. David Burke’s flight 1771 case was a good example of worker-based workplace violence. Owner-based: this obtains when the employer is the one attacking persons in the business premise. Such attack could be against a worker, a customer, a vendor, etc. Authority based: this type is done by persons who use their statutory authority to unleash violence on others in a workplace. Example is when on-duty law enforcement personnel carry out aggression against defenseless citizens. Redflags for workplace violence that must be taken seriously. Substance abuse Workplace toxicity Subtle act of bullying Uncontrollable emotion Fascination for violence Direct or indirect threats Obsessive acts of stalking Uncontrollable temperament Subtle violation of simple rules Subtle lack of respect for authority Sense of entitlement to “authority shield”. 10-Ways to prevent and mitigate workplace violence: Carry out risk assessment: this will enable the organization determine its exposure to this threat. Establish workplace violence prevention policy and plan: the policy as a statement of intent will set the tone and the plan will roll out follow-up reactions. Engage the workforce and communicate the policy to them: workers and other stakeholders must be informed of the position of the business about it. Activate security measures and controls: such controls should be embedded in physical and procedural security operation; e.g., surveillance, alarm, and visibility. Create incident reporting and response channel: there must be open channels for victims and observers to speak up about signs or occurrence of attack. Respond promptly: every perceived suspicion or real act of workplace violence must be visited with full wrath of the policy and plan. Provide support system: those who might suffer direct or indirect impact of attacks should receive necessary supports that are legally available as a duty of care. Ensure smart hire through background check: organization must know who they want to hire and the implications or otherwise of such hire. Maintain continuous training: beside onboarding inductions, organizations must continue to keep workers aware of its stance on the subject. Carry out random drug and alcohol test in the premise: such exercise will expose persons who may likely be a threat to the workplace. Threats of attack at business place is a security risk that must receive deserved attention and prioritization. Prevention is the best approach. When its early warning beams, it should not be taken for granted. As complex as it appears, this piece has highlighted some strategic approach to apply. ALSO READ: How Your Organization Should Prepare For Civil Disturbance